Troubleshooting
Whitelist background programs if you get errors about API initialization
The following two screenshots show the important files that need to run on your Windows machine. If you get a startup error message and you are running a Virus Scanner or some other utility - you may need to Whitelist these programs. The process of ...
Working with Trend Micro
We have had reports from some users about TTP being blocked by Trend Micro. One of our users (thanks Michael C) provided a screenshot below. If you add directory exclusions for Tag That Photo under Program Files that will let the background tasks ...
MS Windows C++ Runtime
The Tag That Photo application is written in Visual C # and C++. It utilizes the MS Windows C++ runtime modules that are included with the installation kit. Sometimes those files can be corrupted - from other programs, power failures, disk ...
Sending us a zip of your AppData folder or Backing it Up
Zip up database to send to us; or for backup purposes! 1. Stop TTP (from system tray) to ensure not running in background 2. Zip up the contents of 'C:\users\<username>\appdata\local\tag that photo\ ' where <username> is your Windows user name. See ...
Report a problem
If you encounter an error or you believe a bug in the software, it is useful if you can help us by doing two things: Note what task you were doing at the time. Go to the Report a Problem option under the Help menu and send us the log files. The log ...