Troubleshooting
Working with Trend Micro
We have had reports from some users about TTP being blocked by Trend Micro. One of our users (thanks Michael C) provided a screenshot below. If you add directory exclusions for Tag That Photo under Program Files that will let the background tasks ...
MS Windows C++ Runtime
The Tag That Photo application is written in Visual C # and C++. It utilizes the MS Windows C++ runtime modules that are included with the installation kit. Sometimes those files can be corrupted - from other programs, power failures, disk ...
Sending us a zip of your AppData folder or Backing it Up
Zip up database to send to us; or for backup purposes! 1. Stop TTP (from system tray) to ensure not running in background 2. Zip up the contents of 'C:\users\<username>\appdata\local\tag that photo\ ' where <username> is your Windows user name. See ...
Report a problem
If you encounter an error or you believe a bug in the software, it is useful if you can help us by doing two things: Note what task you were doing at the time. Go to the Report a Problem option under the Help menu and send us the log files. The log ...