Sending us a zip of your AppData folder

Sending us a zip of your AppData folder

To Zip up your TTP database to send to us:

1. Stop TTP (from system tray) to ensure not running in background

2a) Quick access to the folder - Press Windows key and R at the same time - then enter the following in the command window and click OK:

%Appdata%/../Local/TagThatPhoto

OR - if that doesn't work for you - here is the path:

2b). Zip up the contents of  'C:\users\<username>\appdata\local\tag that photo\ ' where <username> is your Windows user name. 

3. The size will most likely be too large for an email attachment so we suggest we use Dropbox or WeTransfer to send to info@tagthatphoto.com

To open the AppData folder on Windows 11, 10, 8 & 7:

1. Open File Explorer/Windows Explorer
2. Type %AppData% into the address bar and hit enter (where it says 'Quick access')
3. Navigate to the Local\TagThatPhoto folder (you may have to step up one folder level to get to the Local folder if you are taken to the Remote folder by default in 2) above.
   

The attachment has a screenshot of the Explorer entry field.